Shipping policy

At Sutra Rachna, we are committed to delivering our premium jute rugs and poufs to your doorstep with care and efficiency. Our Shipping Policy is designed to ensure that your new piece of eco-friendly décor arrives safely and as promptly as possible.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. For orders within our standard shipping zones, we offer:

Standard Shipping (5-7 business days): Suitable for smaller items or orders.

Expedited Shipping (2-3 business days): Available for an additional fee.

For international shipping or special areas outside of our standard zones, please contact our customer service for detailed rates and delivery options.

Volumetric Weight Explained

For our larger items like oversized jute rugs and poufs, shipping costs may be calculated based on volumetric weight (also known as dimensional weight). This is because the space a package occupies on a carrier's truck can cost more than the package's actual weight, especially for light but bulky items.

Volumetric weight is calculated by multiplying the package's length, width, and height (in centimeters) and then dividing that total by a standard cubic conversion factor. If the volumetric weight exceeds the actual weight, shipping costs are charged based on the volumetric weight.

This method ensures that shipping costs are fair and reflective of the resources required to transport larger items.

Tracking Your Order

Once your order is placed, you will receive a confirmation email with your order details. As soon as your item is shipped, we will send you a follow-up email with a tracking number, allowing you to monitor your package’s journey from our warehouse to your doorstep.

Customs, Duties, and Taxes

Sutra Rachna is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Sutra Rachna is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

For any returns, please refer to our Returns Policy page for detailed instructions on how to return your product efficiently.

Contact Us

If you have any questions about our Shipping Policy, please contact us at support@sutrarachna.com

We are dedicated to ensuring that your experience with Sutra Rachna is seamless from shopping to shipping. Thank you for choosing us for your eco-friendly décor needs.